Bring Your Whole Self To Work by Mike Robbins

Author:Mike Robbins
Language: eng
Format: epub
Publisher: Hay House
Published: 2018-03-23T04:00:00+00:00

Empathy

Empathy is one of the most important aspects of emotional intelligence and building strong relationships. Social awareness and relationship management, the two components of EQ that focus on other people, are predicated on our ability to empathize. Empathy is our ability to understand and share the feelings of another. We could also say that it’s “walking in other people’s shoes.” There are many situations in which empathy is essential to our success and fulfillment at work. And like a lot of things we’ve been discussing, it’s also something that can seem a little “soft.” But even in the most competitive environments, empathy is an asset. Being able to understand and relate to people is important regardless of what we do, where we do it, and with whom. If we manage other people, empathy is essential to relating to the people on our team. If we’re in a role where we sell or promote a product or service, being able to empathize with both customers and colleagues allows us to be more effective. If we’re in a service role of any kind, empathy is vital to our ability to respond appropriately, anticipate what’s needed, and communicate successfully with those we serve and support.

Whether we work for ourselves, run a large company, manage a team of people, or have just started our career as an entry-level individual contributor, empathy is crucial to our success. For a variety of reasons, it’s a more important business skill than ever before.

The Center for Creative Leadership studied data taken from 6,731 managers in 38 countries. The study showed a positive correlation between empathy and job performance. Managers who were rated by their direct reports as showing more empathy received consistently higher job-performance ratings.

Having empathy for the people we work with is something we can both exhibit and increase in simple ways. It’s about opening our minds and our hearts, and choosing to pay attention and care about the people around us. When we do this, we’re often motivated to perform small acts of kindness and compassion that go a long way to building stronger relationships at work and creating a positive environment in which to operate.

Dr. Kelsey Crowe is the co-author of There Is No Good Card for This: What to Say or Do When Life is Scary, Awful, and Unfair to the People You Love and the founder of an organization called Help Each Other Out. Her organization is a growing collective of people who are embracing the idea that being there for others is often easier than we think, that it can be learned, and that it matters. Through social-science research, storytelling, and art, Kelsey and her team deliver “Empathy Bootcamp” workshops for groups and organizations of all kinds, giving people the skills to be supportive in all types of relationships and situations.

When I interviewed Kelsey on my podcast, she told me, “Empathy is our ability to imagine what someone else might be going through. This requires that we tap into some other kind

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