Brave New Work by Aaron Dignan

Author:Aaron Dignan
Language: eng
Format: epub
Publisher: Penguin Publishing Group
Published: 2019-02-18T16:00:00+00:00

We only know what we know when we need to know it.

In the context of real need, few people will withhold their knowledge.

Everything is fragmented.

Tolerated failure imprints learning better than success.

The way we know things is not the way we report we know things.

We always know more than we can say, and we will always say more than we can write down.

Each of those is worthy of its own chapter, but the takeaway is this: We need to accept that we cannot distill or transfer knowledge completely. We need to create work environments with high social density where members with different levels of knowledge and competence can work and learn together. We need to enable individuals to pursue roles and projects where their skills are stretched and flow is achieved. And when we do stop, we need to create safe and open spaces for experiential and self-organized learning, where memorization is replaced with dialogue and epiphany. Consider the case of Etsy, the online marketplace that hosts an internal Etsy School where the curriculum is taught by and attended by employees. Classes range from silk-screening to Python programming and help team members connect across disciplines in ways that help them grow in- and outside of work.

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