You Don't Have to Be Ruthless to Win by Jonathan Keyser

Author:Jonathan Keyser
Language: eng
Format: epub
Publisher: BookBaby
Published: 2019-07-19T19:25:10+00:00

Clients and Collaborators

Quality control is one of our highest priorities, and it ties into our overarching goal of providing best-in-class service to each and every client. Unfortunately, the commercial real estate industry is known for doing the minimum amount required to get paid. This is so commonplace that few clients expect much else from typical commercial real estate brokers.

At Keyser, we see this as a great opportunity to go above and beyond in our service to our clients and collaborators. We seek ways to anticipate their needs before they express them. This level of service requires intentionality, creative thought, and a commitment that persists even when shortcuts look tempting.

We are committed to excellence and are always on the lookout for better ways to deliver value to our clients. As the business world continually changes around us, we want to adapt our methods and improve our abilities. Everywhere we go, we ask ourselves these questions: How can we do better? How can we ensure that we are always leading the market and providing additional value to our clients and partners? Rather than use this commitment to constantly compete within our own company and against our own team members, the Keyser Way is to use our excellence to build one another up and create a better level of service for all of our clients.

There’s also another advantage to providing ridiculously high levels of service. Our competitors in the marketplace know that we provide such a high level of service to all of our clients. As such, it is demotivating for them to try to win business over us because they know they will have to produce an unreasonably high level of service just to match what we are providing.

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