Willie's Way by Phillip Van Hooser

Author:Phillip Van Hooser
Language: eng
Format: mobi
Published: 2011-06-30T14:00:00+00:00

Ask better questions. The best conversationalists are articulate, engaging, and generally fun to be around. They got that way, in part, by developing the fine art of asking good questions. Service po nd then ask questions designed to reveal what the customer is thinking, pros are good at asking questions, too. They formulate and then ask questions designed to reveal what the customer is feeling and what the customer wants to happen next (i.e., Ms. Jones, is the dinner party you are planning intended to celebrate some special occasion? Mr. Smith, since this will be your daughter’s first car, what specific options do you want included or omitted? Mr. McDaniel, when would be the most convenient time for us to schedule your follow up appointment?) They ask questions in a conversational, not interrogational tone that makes responding to the questions more enjoyable.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.