Thinkers 50 Strategy: The Art and Science of Strategy Creation and Execution by Stuart Crainer & Des Dearlove

Author:Stuart Crainer & Des Dearlove [Crainer, Stuart]
Language: eng
Format: mobi
Publisher: McGraw-Hill
Published: 2013-10-31T14:00:00+00:00

What are the basic questions companies need to ask themselves if they are to embrace fair process?

Mauborgne: First, they need to ask whether they engage people in decisions that affect them. Do they ask for input and allow people to refute the merit of one another’s ideas? Do they explain why decisions are made and why some opinions have been overridden? And after a decision is made, is it clearly stated so that people understand the new standards, the targets, responsibilities, and penalties? The big U.S. automakers have a history of violating fair process and have paid the price in results many times over.

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