THE SIMPLE ART OF BUSINESS ETIQUETTE by Jeffrey L. Seglin

Author:Jeffrey L. Seglin
Language: eng
Format: mobi, epub
Publisher: Tycho Press
Published: 2015-08-24T04:00:00+00:00

Insist that Jesse send a copy of every e-mail to you before he sends it to a prospective customer.

Take away Jesse’s computer.

Set up a meeting with Jesse to discuss his overall performance. Talk about what he’s been doing well and where he needs to pay more attention to detail.

Send Jesse to a class on writing business e-mails.

Fire Jesse and hire someone else to do the job.

Reading every piece of correspondence before Jesse sent it out (A) would not be a long-term solution to the issue. Taylor could offer to answer any questions Jesse had about grammar or style, but having two people do Jesse’s job—rather than helping Jesse do his job better—wouldn’t be a productive use of time. Taking away Jesse’s computer (B) would present a problem if Taylor still wanted him to field customer e-mails. If no one had talked to Jesse about avoiding an informal tone and taking time to proofread his e-mails, it’s unclear a class on writing business e-mails (D) would help. Devoting money and time to a class that might not be needed without first directly addressing the issue would be wasteful. I suppose firing Jesse (F) is an option, but it would be foolish to devote resources to hiring and training a new person who might not do as good a job as Jesse on all those other tasks.

The clear choice was C. Taylor set up a meeting with Jesse and went over both what he was doing well and her concerns about his e-mail responses.

If you were Jesse, what would you do after receiving this feedback?

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