Legendary Service: The Key is to Care by Ken Blanchard Victoria Halsey Kathy Cuff

Author:Ken Blanchard, Victoria Halsey, Kathy Cuff
Language: eng
Format: epub
Published: 2018-09-20T16:00:00+00:00

7

Attentiveness

O n Tuesday morning, Kelsey watched with interest as Professor Hartley called the students’ attention to the words on the projection screen:

I – Ideal Service

C – Culture of Service

A – Attentiveness

R –

E –

“Once an organization has clearly identified its service vision,” the professor began, “the next step is to get clear on who its customers are and what they want. This is called being attentive to customers.” He tapped on his laptop and revealed the next slide.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.