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Customer Relations
Now, Build a Great Business! by Mark Thompson & Brian Tracy
epub |eng | 2011-04-19 | Author:Mark Thompson & Brian Tracy [Thompson, Mark & Tracy, Brian]

Ask for Customer Feedback Fred Reichheld of Bain & Company, in his 2006 book The Ultimate Question, has made one of the most important breakthroughs in customer service and business ...
( Category: Workplace Culture April 30,2014 )
People Love You by Jeb Blount
epub |eng | 2013-01-14 | Author:Jeb Blount

Remember and Use Names Remembering and using names when you greet others and in conversations plays an important role in maintaining connections. The one word we respond to and long ...
( Category: Customer Relations April 29,2014 )
The Customer Rules by Lee Cockerell
epub |eng | 2013-03-25 | Author:Lee Cockerell

Rule #19 Fish Where the Fishermen Ain’t Warren Buffett, America’s most admired investor, once said that one simple rule dictates his approach to investing: “Be fearful when others are greedy, ...
( Category: Customer Relations March 26,2014 )
Managing Startups: Best Blog Posts by Thomas Eisenmann
epub |eng | 2013-04-30 | Author:Thomas Eisenmann

Chapter 37. Continuous Discovery Marty Cagan I have written recently about how product teams do product discovery in parallel with product delivery. I have also written about how teams sometimes ...
( Category: Venture Capital March 26,2014 )
The Thank You Economy by Gary Vaynerchuk
epub |eng | 2011-03-25 | Author:Gary Vaynerchuk

Extend the Conversation If you were on a date, and there was some serious chemistry, you wouldn’t let it end at the restaurant. You’d probably suggest continuing your conversation over ...
( Category: Web Marketing March 26,2014 )
Leading the Starbucks Way by Joseph Michelli
epub |eng | 2014-12-11 | Author:Joseph Michelli [Michelli, Joseph]

HOW FAR CAN YOU GO? The localized food and beverage items discussed thus far involve either new market-specific product innovations or adjustments of important but not core products. While those ...
( Category: Company Profiles March 26,2014 )
Start with Why by Simon Sinek
mobi |eng | 2011-12-08 | Author:Simon Sinek

Refusing to Consider the Law of Diffusion Will Cost You In 1997, TiVo was racing to market with a remarkable new device. Few would debate that from the time the ...
( Category: Leadership March 25,2014 )
Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
mobi, epub, azw3 |eng | 2010-03-01 | Author:Tony Hsieh

Growing Up “What do we want to be when we grow up?” It was a question I’d been thinking about for a while. I was at a Mexican restaurant with ...
( Category: Leadership March 25,2014 )
For What It's Worth by Les Gold
mobi |eng | 2013-05-09 | Author:Les Gold

Where a Bigger Vision Will Take You After changing our store and opening our doors to the TV cameras, I believe the public image of pawnbrokers has really started to ...
( Category: Business March 25,2014 )
There's a Customer Born Every Minute by Joe Vitale & Gitomer Jeffrey
epub |eng | 2010-12-17 | Author:Joe Vitale & Gitomer, Jeffrey [Vitale, Joe & Gitomer, Jeffrey]

Network Online with Only E-mail P.T. Barnum loved technology. He was one of the first people to have a burglar alarm system in his mansion. He was also one of ...
( Category: Marketing March 25,2014 )

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