(7L) The Seven Levels of Communication: Go from Relationships to Referrals by Michael J. Maher

Author:Michael J. Maher [Maher, Michael J.]
Language: eng
Format: epub
ISBN: 9781452033983
Publisher: Authorhouse
Published: 2010-12-08T23:00:00+00:00

6

Phone Calls

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”

Leo Buscaglia

Rick opened his eyes and tried to focus on the clock. It was 4:30 a.m. and he had been tossing and turning for an hour. He rubbed his eyes; his skin felt moist and hot. The flu? It was that time of year. He reached for the bottle of water by his bedside and took a drink. His throat felt raw. Not now! I have too much to do tomorrow.

Rick’s head pounded as he dragged himself to the bathroom to look in his medicine cabinet. This is so weird…I’ve been eating healthy, working out, feeling great. I’ve got so many appointments today… Rick’s thoughts continued in a blur as he found some cold medicine. He closed the cabinet door, looked at himself in the mirror, and shook his head. Then it hit him: Success Suicide! Of course! This was the breakdown before the breakthrough Coach was talking about it!

He had achieved almost everything he wanted and his body had picked this moment to succumb to a virus. Well, it didn’t matter. He would do exactly what Coach said to do: he would persevere. Rick took the medicine, chased it with some water, checked to make sure his alarm was set and went back to bed.

Get Up, Get Going, Get a Referral

Rick hung up the phone and checked his watch. Right on time: he had just spent an hour following up on self-appointed action items and he needed to leave in the next ten minutes to get to EVT Restaurant. He pulled into the parking lot and waited for the CD in his car to finish. Of course this was How to Win Friends and Influence People, which Coach had assigned to him. Rick found he didn’t miss his other educational materials that much.

“Hi Rick!” Katherine said, smiling at him from behind the hostess stand, “Good to see you again! Same table?”

“Absolutely,” Rick smiled back. It was hard to believe he had never been to this place a couple of months ago. Katherine ushered him to his table and just as he was sitting down, he caught a glimpse of a familiar face in the lobby.

“Michelle!” Katherine and Michelle shared their customary embrace and Rick stood to intercept them as they headed to Michelle’s regular booth.

Both women smiled and Michelle extended her hand warmly and said, “Hi, Rick! I got your voicemail. Thanks so much.” Katherine left the menus on Michelle’s table and excused herself to go back to her post.

“I promise that will never happen again. Will you ever forgive me?” Rick asked, surprised to hear his sheepish tone.

“Of course!” Michelle said warmly. “So you’re enjoying Coach?”

“Yes, I’m learning to,” Rick laughed, glad to be in Michelle’s good graces again. “He’s tough like you warned me, but I’m starting to think he’s just what the doctor ordered.

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