Wood Magazine 35 by Larry Clayton

Author:Larry Clayton
Language: eng
Format: epub
Tags: Wood, Home and hobby woodworker
Publisher: Meredith Corporation
Published: 1990-03-25T05:00:00+00:00

Lou Howard

tools from the West German company at manufacturer's cost. (See page 14 of the February 1990 issue of WOOD magazine for more details.)

'Two things I would say about this," Lou remarked. "What were Ben Franklin's words? 'Experience teaches a dear school, but the fool will learn in none other.' Also, I'll never send off for anything again unless I charge it to a credit card or insist on C.O.D."

DEALING WITH DISAPPOINTMENT

At one time or another, we've all bought something that left us unhappy. Or maybe the product arrived damaged. What's next?

If the product arrives in a damaged container, you can refuse the shipment and save yourself some

For example, you have up to 60 days after the issuance of a VISA or MasterCard statement to dispute the charge. This charge will appear on subsequent statements, but no interest will be charged for that amount. After receiving the necessary sales slips and a written statement of your problem, the issuing bank will research the dispute and charge the fee back to the merchant, if your claims prove true. You're also protected if the merchant goes out of business. Just remember not to wait more than 60 days after the issuance of your statement to file the dispute. American Express has a similar policy.

freight charges. Even if you accept the package, note the damage on the shipping list before signing.

Most dealers accept returns, but they may assess a restocking fee (normally about 10 percent) to recover some of the shipping costs incurred when filling the order and taking it back.

When you talk to a mail-order dealer about returning goods, try not to unload your anger. "If you

WOOD MAGAZINE JUNE 1990

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