Optimizing Digital Strategy by Christopher Bones James Hammersley & Nick Shaw
Author:Christopher Bones, James Hammersley & Nick Shaw
Language: eng
Format: epub
Publisher: Kogan Page Limited
Published: 2018-11-08T16:22:28+00:00
A map of e-commerce
In our previous book,1 we introduced a model of e-commerce as a place where the battle for customer attention primarily took place, between competing propositions in response to a search query or jostling for attention in an email inbox. Once the attention has been gained, the challenge is to generate a successful transaction. A significant amount of e-commerce still happens this way, but as the channel has developed so has the range of places where potential customers are engaged and established customer relationships developed. Figure 6.1 shows the flow through the channel.
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