ISO 9000 Quality Systems Handbook: Using the standards as a framework for business improvement by David Hoyle

Author:David Hoyle
Language: eng
Format: epub
ISBN: 9781136438257
Publisher: Elsevier

PROVIDING INFRASTRUCTURE

The standard requires the organization to provide the infrastructure needed to achieve conformity to product requirements.

What Does this Mean?

Providing infrastructure simply means acquiring and deploying the infrastructure that has been determined as being necessary to achieve conformity to product requirements.

Why is this Necessary?

This requirement responds to the Process Approach Principle.

Unless the required infrastructure is provided the desired results will not be achieved. However, it is often the case that resources are not available to fund infrastructure that has been planned and as a result contingency plans have to be brought into effect or else difficulties will be encountered. A failure to provide adequate infrastructure can adversely affect the organization’s performance.

In many cases the plans may address the worst case not taking account of human ingenuity.

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