Envisioning the Future of Reference by Diane Zabel

Author:Diane Zabel
Language: eng
Format: epub
Publisher: ABC-CLIO
Published: 2020-02-24T00:00:00+00:00

References

American Library Association. 2007. “Diversity Counts.” http://www.ala.org/aboutala/offices/diversity/diversitycounts/divcounts.

American Library Association. 2008a. “Definitions of Reference.” http://www.ala.org/rusa/guidelines/definitionsreference.

American Library Association. 2008b. “Guidelines for Behavioral Performance of Reference and Information Service Providers.” http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral.

Anythink Libraries. 2009. “Core Competencies for all Anythinkers.” https://www.anythinklibraries.org/sites/default/files/imce_uploads/Microsoft%20Word%20-%20Core%20Competencies%20Cover%20Letter.pdf.

Ax-Fultz, Laura, Barbara E. Eshbach, Evonne N. Loomis, and Richard C. Miller. 2016. “Take Five for Customer Service.” Pennsylvania Libraries: Research & Practice 4 (1): 6–21. https://doi.org/10.5195/palrap.2016.123.

Central Pennsylvania District Library Directors and Head of Adult Services at Altoona Public Library, Blair County. 2018. Interview. August 22.

International Federation of Library Associations. 2015. “IFLA Digital Reference Guidelines.” https://www.ifla.org/files/assets/reference-and-information-services/publications/ifla-digital-reference-guidelines-en.pdf.

International Federation of Library Associations. 2018. “How to Spot Fake News.” https://www.ifla.org/publications/node/11174.

King, David Lee. 2018. “Current Technology Trends: How to Prepare and When Not to Pursue.” In How to Stay on Top of Emerging Technology Trends for Librarians, edited by Samantha Imburgia, 30–35. Chicago: ALA TechSource. https://journals.ala.org/index.php/ltr/article/view/6582.

Petek, Marija. 2017. “Stress Among Reference Library Staff in Academic and Public Libraries.” Reference Services Review 46 (1): 128–145. https://doi.org/10.1108/RSR-01-2017-0002.

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Selby, Courtney L. 2007. “The Evolution of the Reference Interview.” Legal Reference Services Quarterly 26, q. 35. https://doi.org/10.1300/J113v26n01_03.

Tyckoson, David. 2017. “A Reference for That: Personal Service in an Impersonal World.” Reference & User Services Quarterly 56 (3): 177–179. http://dx.doi.org/10.5860/rusq.56n3.177.

VanScoy, Amy, and Kawanna Bright. 2017. “Including the Voices of Librarians of Color in Reference and Information Services Research.” Reference & User Services Quarterly 57 (2): 104–114. http://dx.doi.org/10.5860/rusq.57.2.6527.

Vincze, Joseph. 2017. “Virtual Reference Librarians (Chatbots).” Library Hi Tech News 34 (4): 5–8. https://doi.org/10.1108/LHTN-03-2017-0016.

Weinstein, Art T., and Donovan A. McFarlane. 2016. “How Libraries Can Enhance Customer Service by Implementing a Customer Value Mindset.” International Journal of Nonprofit and Voluntary Sector Marketing 22 (1): 1–7. https://doi.org/10.1002/nvsm.1571.

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