Home > Business & Money > Processes & Infrastructure > Customer Relations
Customer Relations
The Nordstrom Way to Customer Service Excellence by Robert Spector & Patrick Mccarthy
epub |eng | 2012-01-27 | Author:Robert Spector & Patrick Mccarthy

Cross-Selling To maintain that loyal customer following, salespeople can depart from their departments to sell merchandise to their customers in any department throughout the store. Nordstrom believes that once a ...
( Category: Customer Relations August 6,2020 )
Call Centers For Dummies by Real Bergevin
epub |eng | 2010-03-25 | Author:Real Bergevin

Interval Call Volume Call Length Expected Occupancy Staffing Required 8:00 81 355 68% 24 8:30 115 357 72% 32 9:00 185 360 75% 49
( Category: Do-It-Yourself August 6,2020 )
Delight Your Customers by Steve Curtin
epub |eng | 2013-08-14 | Author:Steve Curtin

Here’s another true story that illustrates return on enthusiasm (ROE). CASE STUDY: ELEMENTARY SCHOOL ENTHUSIASM Two little girls from a neighborhood elementary school stopped by a local office building to ...
( Category: Decision-Making & Problem Solving August 5,2020 )
Likeable Social Media, Third Edition: How To Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing On All Social Networks That Matter by Dave Kerpen & Michelle Greenbaum & Rob Berk
azw3 |eng | 2019-02-21 | Author:Dave Kerpen & Michelle Greenbaum & Rob Berk [Kerpen, Dave]

JUST LIKE DATING: THE MORE OPEN YOU ARE, THE BETTER . . . TO A POINT * * * Anyone who has ever dated knows that openness and honesty are ...
( Category: Web Marketing August 3,2020 )
Delivering Customer Value through Procurement and Strategic Sourcing: A Professional Guide to Creating A Sustainable Supply Network by Yusen L. Xia & Walter L. Wallace
epub |eng | 2014-11-20 | Author:Yusen L. Xia & Walter L. Wallace [Yusen L. Xia]

Map Your Supply Chain Many companies do not have a comprehensive understanding of the sustainability impacts of their supply chain. An early step is to inventory suppliers, identify the most ...
( Category: Production, Operation & Management July 25,2020 )
Follow Up and Close the Sale: Make Easy (and Effective) Follow-Up Your Winning Habit by Jeff Shore
epub |eng | 2020-07-13 | Author:Jeff Shore [Jeff Shore]

( Category: Motivation & Self-Improvement July 25,2020 )
Sales Demystified: An Insider's Guide To Building Better Sales Professionals by Rangoussis Steve
azw3, epub |eng | 2020-07-21 | Author:Rangoussis, Steve [Rangoussis, Steve]

Chapter 10 Sales Hiring S ales hiring is the most influential driver of success [xxiv] . Hiring right yields top revenue growth, encourages efficiency in development, and raises the talent ...
( Category: Sales & Selling July 24,2020 )
Follow Up and Close the Sale by Jeff Shore
epub |eng | 2020-07-23 | Author:Jeff Shore

THE FIRST LINE COUNTS! How does the first line impact open rate? Many people screen emails without even opening them by having their inbox set up with a split screen ...
( Category: Motivation & Self-Improvement July 24,2020 )
Managing Customers for Profit by V. Kumar
epub |eng | 2019-04-13 | Author:V. Kumar

( Category: Marketing July 20,2020 )
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen
epub |eng | 1997-07-15 | Author:Clayton M. Christensen

KRESGE, WOOLWORTH, AND DISCOUNT RETAILING In few industries has the impact of disruptive technology been felt so pervasively as in retailing, where discounters seized dominance from traditional department and variety ...
( Category: Customer Relations July 17,2020 )
Managing Online Reputation: How to Protect Your Company on Social Media (Palgrave Pocket Consultants) by Charlie Pownall
azw3 |eng | 2015-09-29 | Author:Charlie Pownall [Pownall, Charlie]

chapter 10 The Committed Activist The fortunes of big pressure groups such as Greenpeace, Friends of the Earth and Amnesty International have been transformed by the internet and by social ...
( Category: Networks July 10,2020 )
The Amazement Revolution by Shep Hyken
mobi, epub |eng | 2011-04-04 | Author:Shep Hyken

! ART #56: Sometimes, all you have to do is what people would expect you to do. The ability to consistently meet a certain minimum expected standard can give you ...
( Category: Customer Relations July 7,2020 )
Inside Your Customer's Imagination by Chip R. Bell
epub |eng | 2020-09-07 | Author:Chip R. Bell [Chip R. Bell]

( Category: Customer Relations July 5,2020 )
Digitalization for Value Creation by Andreas Weber
epub |eng | | Author:Andreas Weber

Considering how you can improve your products and increase the customer benefit. Imagining based on scenarios how you can quickly raise and reduce quantities. And how you can better anchor ...
( Category: Information Management July 4,2020 )
The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers by Adam Metz
epub |eng | 2018-06-16 | Author:Adam Metz

( Category: Web Marketing July 4,2020 )

First Prev 1 [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] Next Last