Theory of Constraints Handbook by James F. Cox III; John Schleier

Author:James F. Cox III; John Schleier
Language: eng
Format: mobi
ISBN: 9780071665551
Publisher: McGraw-Hill Professional
Published: 2010-06-10T05:00:00+00:00

Layer 2. The problem is out of my control

Thank goodness this Layer is rare because when it occurs it is very hard to overcome. Layer 2 describes those cases in which the other side insists that the problem is beyond their control and expects us to drop the whole thing. Wary Will tells us firmly, “My hands are tied. There is nothing I can do to help you,” and refuses to hear another word on the matter. When we encounter responses such as these, we had better listen carefully to what the other party has to say. Sometimes the other party is right and the problem is indeed beyond their span of authority. In order to solve the problem, therefore, we may have to speak to whoever has the power to solve that problem. However, we do not always have the option of approaching someone’s superiors, which means we might be stuck.

What if they just say it and the problem is in fact under their control? Here we have a serious problem because they usually refuse to continue the discussion. But if we find a way to open a dialog, we can try to uncover their erroneous assumptions and get them to see the problem is solvable within the boundaries of their control. Or, we can try to convince them, despite their unwillingness, to listen to our solution and then reconsider whether they have the power to implement it.

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