The Guide to Getting Paid by Michelle Dunn

Author:Michelle Dunn
Language: eng
Format: epub
ISBN: 9781118058480
Publisher: Wiley

This might go on and on for a bit. The customer may tell you that they cannot pay half, and you will work down from there until you reach a realistic agreement. You can then send out your confirmation letter with all the details of the agreement. Make sure you call on Friday the 15th to remind them about making that payment.

For example:

“Hi, this is Michelle from KTM Auto calling to confirm you will be mailing your check for $50 tomorrow, Saturday the 16th, as we agreed.”

When you are setting up payment arrangements with past-due customers, you have to remember that it helps to be interested in people and have good verbal and written communication skills. You want to be persuasive and persistent but with a level of sensitivity to deal fairly with people who might have found themselves in difficult situations. You must be able to stay calm under pressure, adapt to tricky situations, and have strong negotiation skills and the ability to explain monetary matters firmly and clearly. You should have some mathematical aptitude as well, which will help you explain financial terms, credit services and policies, and how payments work. It would do you some good as well to understand relevant legislation concerning data protection and harassment, and have office and computer skills.

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