The Field Guide to Understanding 'Human Error' by Dekker Sidney;

Author:Dekker, Sidney;
Language: eng
Format: epub
Publisher: CRC Press LLC

More technology, higher performance expectations

New technology is also not neutral when it comes to the performance expectations put on the system. Larry Hirschorn talks about a law of systems development, which is that every system always operates at its capacity.9 Improvements in the form of new technology get stretched in some way, pushing operators back to the edge of the operational envelope from which the technological innovation was supposed to buffer them.

In operation Desert Storm, during the first Gulf War, much of the equipment employed was designed to ease the burden on the operator, reduce fatigue and simplify the tasks involved in combat. Instead these advances were used to demand more from the operator. Not only that, almost without exception, technology did not meet the goal of unencumbering the military personnel operating the equipment. Weapon and support systems often required exceptional human expertise, commitment and endurance. The Gulf War showed that there is a natural synergy between tactics, technology and human factors: effective leaders will exploit every new advance to the limit.

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