Simply Said: Communicating Better at Work and Beyond by Jay Sullivan

Author:Jay Sullivan [Sullivan, Jay]
Language: eng
Format: epub, pdf, mobi
Tags: Business, Business Communication, Economics, Non-Fiction
ISBN: 9781119285304
Google: oQI_DQAAQBAJ
Amazon: B01M7SGOHF
Publisher: Wiley
Published: 2016-10-10T23:00:00+00:00

Know When to Skip the Thinking Time Technique

Even in your responses to questions, it’s all about the audience.

How often should you use a thinking time technique? Not every time, but often enough to be facile at it. You’ll appear more conversational in your responses.

When should you not use thinking time techniques? Sometimes it’s not only appropriate to answer questions directly, but it is imperative that you do so. This is especially true when someone raises “attack questions.”

Attack question:

“Aren’t you just ripping off your customers with this gimmick?”

Direct response:

“Absolutely not. This initiative creates more value for our clients.”

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