Human Hacking by Christopher Hadnagy

Author:Christopher Hadnagy
Language: eng
Format: epub
Publisher: Harper Business
Published: 2021-01-05T00:00:00+00:00

To improve your ability to listen actively, challenge yourself to pose more reflective questions during your conversations. To frame a reflective question, repeat back the last three or four words your person of interest says, posing it as a question. If you’re talking about travel and your person of interest says, “Yeah, Peru is the coolest country I’ve ever visited,” your reflective follow-up question would be: “Really, Peru is the coolest country you ever visited?” Reflective questions will keep your person of interest talking about the topic at hand. But challenging yourself to pose these questions can get you in the habit of engaging more deeply in the conversation and listening actively. With a reflective question, you also signal to the other person that you’re truly paying attention.

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