Creative Thinkering by Michalko Michael

Author:Michalko, Michael [Michalko, Michael]
Language: eng
Format: mobi, epub
ISBN: 9781608680252
Publisher: New World Library
Published: 2011-08-30T16:00:00+00:00

The legendary founder of Wal-Mart, Sam Walton, was a living demonstration of this contradiction. Walton was normally in his office only on Friday and Saturday, from the opening bell to noon. Yet Wal-Mart was considered one of the more tightly managed organizations in the retail industry.

Someone once asked Walton how he could possibly run Wal-Mart when he was out of the office much of the time. He responded by saying simply that this was the only way to run a customer-focused organization. He spent Monday through Thursday in the field interacting directly with customers and employees and seeing what the competition was up to. In fact, while he was alive, Wal-Mart stores were built without an office for the store manager for the same reason. The manager’s job was to be out with the customers and employees.

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