Assertiveness: How to Stand Up for Yourself and Still Win the Respect of Others by Judy Murphy

Author:Judy Murphy [Murphy, Judy]
Language: eng
Format: epub
Published: 2011-11-14T18:30:00+00:00

Chapter 4 - Making It Work (At Work)

Too many of us fail to fulfill our needs because we say no rather than yes, yes when we should say no.—William Glasser

There are many complex interactions that take place every day in business. Perhaps the most important one occurs when you assertively communicate what you want to the people who can make it happen. To ensure you receive the best results, you must employ your best tactics. Of course, the best communication tactic is assertive.

When you offer your “A Game” of assertive communication skills, you ensure that your needs and wants are clearly expressed, that no one feels disrespected by your request, and that you’ve set boundaries as to timelines, deadlines, and what you’re willing to accept and do to complete a task.

Utilizing assertiveness doesn’t guarantee you will be granted your every request, especially in the workplace; however, by using assertiveness, you ensure that you’ve put forth your best effort to present your information and request in a clear, respectful way.

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