Applying the Kaizen in Africa by Keijiro Otsuka & Kimiaki Jin & Tetsushi Sonobe

Author:Keijiro Otsuka & Kimiaki Jin & Tetsushi Sonobe
Language: eng
Format: epub, pdf
ISBN: 9783319914008
Publisher: Springer International Publishing

4.2 ISO and Kaizen

4.2.1 Internationally Standardized Kaizen

As described at the beginning of this chapter, the International Organization for Standardization (ISO) published ISO 18404 as a new international standard in December 2015. The full title of this standard is “Quantitative methods in process improvement – Six Sigma – Competencies for key personnel and their organizations in relation to Six Sigma and Lean implementation.” This standard clarifies the requirements for an organization to implement Six Sigma as a process improvement method and establishes the required competencies for key personnel to implement Six Sigma and Lean. There are different titles for key personnel for Six Sigma implementation as shown in Table 4.3. ISO 18404 specifies the experience and competencies required of each key person. All key personnel must undergo training organized by a specified body (an accredited body in the future) to equip themselves with the required standard competencies (Ishiyama 2017b).Table 4.3Six Sigma (SS)/L(Lean)/L&SS methods and key personnel

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