We Can’t Talk about That at Work! by Mary-Frances Winters

Author:Mary-Frances Winters
Language: eng
Format: epub
Publisher: Berrett-Koehler Publishers, Inc
Published: 2017-03-14T16:00:00+00:00

What? So What? Now What? Analysis

A useful tool for planning and developing an agenda of expected outcomes for each session is the framework that asks What? So what? Now what? Here is an example based on the situation described above.

What? Hold a session to share feelings about recent tragic events.

So what? Acknowledgment of similar emotional responses can be cathartic and validating, and as a result we feel better and can more easily concentrate on work.

Now what? Expand our dialogue to include other affinity groups.

The agenda for each conversation should be written and provided to each participant. The agenda should clearly stipulate what will and will not be discussed during that particular conversation. However, I have found that cultures that are from the oral tradition of communication (e.g., African American, Latino, Native American), might not feel bound by the written agenda and will be more apt to let the conversation go where it goes. It is important to have a good facilitator who can steer the group back to the agenda or at least confirm that they want to change the agenda.

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