Voice on the Phone: A Quick-Read Guide to Successfully Building Customer Relationships Using the Telephone by Dr. Terri Parrott

Author:Dr. Terri Parrott
Language: eng
Format: mobi, azw3, pdf
Publisher: Urban Artifacts, Inc
Published: 2015-12-22T13:30:00+00:00

Assure them you are there to help them with whatever they might need in the future. Indicate you will touch base with them from time to time and wish them a wonderful afternoon (I do this even when calling in the morning so it can be a standard close without thinking about what time of day it is.)

Always offer your phone number and clearly spell your name in case the customer needs anything after you hang up. I often have the customer ask me to wait while they get a pen and paper. I always say sure, I’m interrupting you. Take your time, I’m here for you…then shut up! They’ll come back to the phone and again, repeat your name, spell it slowly and say the phone number slowly - you know it but they don’t - often, they will want to repeat it to be sure they have it. Close with you’ll check in with them periodically but they can call you at any time.

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