The Secrets to Restaurant Management and Staff Training by Unknown

Author:Unknown
Language: eng
Format: epub
Published: 2017-07-19T23:57:24+00:00

Part Four

Managers

Chapter 9

General Information

Introduction

A manager’s responsibilities encompass every skill needed for the successful operation of an establishment. A manager has to be a leader, a diplomat, a communication expert to handle personnel and guest issues, a counselor, a problem solver, a person who knows how to do marketing, a great listener with a thorough dose of understanding, and much more.

Knowledge a manager would want to attain should include: how to control labor costs, food and liquor costs, inventory costs, hiring, and more. If the company does not have a human resource person, the manager also has to know firing practices, the state labor laws, immigration law, Americans With Disabilities Act, etc. A manager needs to know by whom and in what someone needs to be certified — whatever the state law requires. For example, OSHA, BASSET, SERVE-SAFE, CPR, or any other organization or certification. I mention this because, unfortunately, many managers do not have this information.

I strongly suggest that anybody, before he or she becomes a manager, works in each restaurant position he or she may become in charge of. That may include: dishland, host, bar, server, expo, and even cook. A manager will earn more respect from the staff if he or she can jump into each position, when needed. He or she will also uphold the term “hospitality” and increase guest satisfaction when he or she is able to help the staff when they desperately need it.

Basic actions managers should take, which most managers do not:

Set rules and make sure that they are enforced by all managers.

Listen and try to understand, or in case of conflicts, don’t just say, “That is the way it is done.” Explain why and teach.

Follow through on what has been said.

Perform the required office tasks: inventory, costs, scheduling (when the restaurant is not busy.)

Follow the suggestions in this book and become a great leader and boss!

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