The Genius of Opposites by Jennifer B. Kahnweiler

Author:Jennifer B. Kahnweiler [Kahnweiler, Jennifer B.]
Language: eng
Format: azw3
Publisher: Berrett-Koehler Publishers
Published: 2015-08-16T16:00:00+00:00

Trap the Other in Rigid Expectations

Rashid, an introverted architect, works with Sari, an extroverted designer. He has become used to her stopping by to describe her latest project idea. They often have a good laugh together. In fact, he gets a kick out of her chatty drop-ins. He actually welcomes these breaks in his routine.

One day, however, he was particularly engrossed in a complex problem and was bent over his desk, headphones on. Sari flew in, describing her latest passion, and Rashid looked up with a definitive scowl. After talking for another minute, she picked up on his mood and angrily marched away. It took a few days for the ice to thaw.

Like Sari expecting Rashid never to deviate from being an attentive, friendly listener, we expect our partners to always behave as we are used to them behaving. Because they are human, there are times when they will deviate from type.

We can let customers pigeonhole us by seeking out one partner over the other, even when either is perfectly capable of handling a situation. Adelaide Lancaster and Amy Abrams are co-owners of a NYC-based company. Adelaide is introverted and Amy is extroverted. Adelaide remarked, “People typecast us a lot. I would imagine it is a similar challenge to that experienced by siblings and twins. I become known as the detail/data one and Amy as the social/friendly one.”25 One person’s greater strength is not necessarily something that the other person completely lacks.

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