The AI-Powered Enterprise by Seth Earley

Author:Seth Earley
Language: eng
Format: epub
Publisher: LifeTree Media
Published: 2019-08-15T00:00:00+00:00

A STRATEGIC PERSPECTIVE ON BOTS

Questions and answers in a fixed domain—whether that’s insurance underwriting, hardware debugging, or getting you the exact right mobile data plan—are ripe for transformation by artificial intelligence. AI machines aren’t smarter than humans. They’re only faster. To be effective tools for customer service, computers need to know what the humans know. That’s where the knowledge engineering comes in. Building a structured model of the domain in which the customer service takes place requires considerable effort and skill, but once that model is operational, the AI system can use its smarts to supply the exact piece of information a customer or a call center worker needs to answer a question. It can help both customers and customer service representatives.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.