Out of the Crisis, Reissue by Deming W. Edwards; Cahill Kevin Edwards; Allan Kelly L

Author:Deming, W. Edwards; Cahill, Kevin Edwards; Allan, Kelly L. [Deming, W. Edwards]
Language: eng
Format: epub
Tags: Deming management method; 14 Points for Management; System of Profound Knowledge; SOPK; management; quality; productivity
Publisher: MIT Press
Published: 2018-09-21T00:00:00+00:00

Return Items

1. Errors on processing of returned items

2. Timeliness on processing of returned items

3. Customer complaints

Special Services (Corporate)

1. Errors on lockbox and concentration accounts

2. Data transmission deadlines missed

3. Rejects on work processed by Special Services

4. Timeliness of error resolution

Special Services (Consumer)

1. Errors on Bank by Mail

2. Deposits not credited

3. Timeliness in posting deposits

Tellers

1. Differences between tellers

2. Downtime of equipment

3. Customer perception of service/quality

4. Times cash limits are exceeded

5. Inadequate staffing of windows

6. Charge-offs

7. General cash/suspense tickets outstanding

8. Errors on cash in and out tickets, universal tickets, and other internal tickets

9. Missing and illegible entries

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