No Nonsense by Jerry R. Wilson
Author:Jerry R. Wilson
Language: eng
Format: epub
ISBN: 9781632657558
Publisher: Red Wheel Weiser
The fast-food industry has gotten a black eye in recent years and their customer service rating has slipped in each annual survey, because customers often see twenty people working behind the counterâcooking, scrubbing, or cleaningâand only one person waiting on them. If you have situations where people need to work on things other than serving customers, get them out of sight so they'll be out of mind.
TAKEAWAY
Customers don't want to be served very soon;
they want to be served now. The business
that eliminates waiting in line will be the
one that wins the new customers.
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