Morgan Kaufmann The Moderator's Survival Guide, Handling Common Tricky and Sticky Situations in User Research (2014) by 未知

Author:未知
Format: epub
Published: 0101-01-01T00:00:00+00:00

What to say

To observers (in the example of shifting session focus to a product walkthrough):

“I’d like to use the 20 minutes we have with the participant to do just a quick walkthrough of the design. So for this session only, I’ll be showing her things and asking for feedback, rather than having her attempt tasks on her own. I think this is the best way to obtain feedback on all the important parts of the design in a short amount of time. Does that sound okay to you?”

When the participant arrives/starts:

“Because we’re getting started later than planned, are you able to stay after your scheduled time so we can get as much of your feedback as possible? About how long can you stay?”

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