ITIL® 4 Drive Stakeholder Value (DSV): Your companion to the ITIL 4 Managing Professional DSV certification by Claire Agutter

Author:Claire Agutter
Language: eng
Format: epub
ISBN: 9781787783539
Publisher: IT Governance Publishing Ltd

Many of the service provider relationships I’ve entered into through my own businesses start with a conversation with a salesperson or an account manager. At the end of the conversation, we both feel like we’ve got a good understanding of what’s needed, and if we agree to proceed, the next step is often a hugely complicated contract covering every eventuality. Once a service starts, it often becomes apparent that some details have been misunderstood and ongoing changes are needed.

One technique I recommend is working together on a ‘key facts’ document to supplement the contract. This is a less comprehensive summary of the main points and can help to bridge the gap between conversation and contract. We’ve even had a key facts version of our online terms and conditions drawn up to help people who don’t have the time (or desire) to read our full T&Cs. Of course, it’s important to get these checked over by your legal representative.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.