ITIL 4 Foundations Exam Prep Practice Questions and Full Length E-Learning Course: 6 Full Length Mock Exams and 70+ Video Lectures. Updated for the 2020 Exam. by Andrew Ramdayal

Author:Andrew Ramdayal [Ramdayal, Andrew]
Language: eng
Format: azw3
Published: 2020-07-13T16:00:00+00:00

Mock Exam 4

Who is responsible for embedding continuing improvement into the way people think and work at a workplace? Highest levels of the organization

Society

Service manager

All members of society

Who defines the requirements for a service and takes responsibility for the outcomes of service consumption? User

Sponsor

Customer

Service provider

What is important for the success of ITSM? Relationships with all key stakeholders are understood and managed.

Suppliers and investors are known form the start of the service

Government regulation are added as requirements

Users define requirements

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