Innovating in the Open Lab by Albrecht Fritzsche Julia M. Jonas Angela Roth Kathrin M. Möslein

Author:Albrecht Fritzsche, Julia M. Jonas, Angela Roth, Kathrin M. Möslein
Language: eng
Format: epub
Publisher: De Gruyter
Published: 2020-03-20T18:07:10.941000+00:00

14

An Innovation Network for Collaborative Engineering of Smart Service Systems – The LESSIE Approach

Kyrill Meyer Institute for Digital Technologies IFDT, Leipzig, Germany

Jörg Härtwig Institute for Digital Technologies IFDT, Leipzig, Germany

Jürgen Anke HTW Dresden, Germany

1

Smart Service Ecosystems and their Potential

Service systems, in general, are defined as a “value-co-creation configurations of people, technology, value propositions” (Maglio and Spohrer, 2008, 18) and as such are social-technical systems (Böhmann et al., 2014). Connecting organization and information they “create and deliver value to providers, users and other interested entities, through service” (Barile and Polese 2010, 22). Such systems become “smart” through the integration of layers of “connected intelligence that augment the actions of individuals and organizations, automate processes, transform data, and incorporate digitally empowered systems” into the lives of people and with that, increasing the “insight into and control over the tangible world” (Demirkan et al., 2015, 734). More technically, those systems will require information technology (Beverungen et al., 2017) to generate input including autonomous data acquisition using sensors, means of communicating data using different networks, aggregation and interpretation of data using software and providing value through services that connect to the consumer in the real world (Figure 14.1). Therefore, in many cases, there will also be an integration with physical products (Porter und Heppelmann, 2014) as an external factor.

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