Human-Robot Interaction by Unknown

Author:Unknown
Language: eng
Format: epub
ISBN: 9783030423070
Publisher: Springer International Publishing

6 Conclusions

This chapter presents the basics associated with using a forensic structured interview approach for gathering richer data from human-robot interaction studies. Although survey and self-assessment data is a place to start and is useful in human-robot interaction studies, the content is limited. Study participants are forced to provide information associated only with what information is requested based on the items selected by the researcher. This type of data can only provide a certain amount of information about interactions between robots and humans.

In order to obtain additional information from participants of user studies, it is recommended that researchers enhance studies through the use of structured or semi-structured interview questions. This allows participants of the study to provide their own insights and feelings regarding the interactions and gives an opportunity for them to provide additional knowledge and insight. This type of data can be challenging, time intensive, and tedious to evaluate; however, it can provide additional insights that may not be discerned using other methods of evaluation.

As discussed in the Related Work Sect. 2, there are many different types of interview techniques that can be used. The focus of this chapter was on the use of an investigative interview technique, known as the forensic interview [9]. This approach has been successfully used in different types of investigations and it is especially effective for use in studies involving children. The approach for using the forensic interview protocol were presented in Sect. 3 and included the introduction, guidelines, rapport building, narrative practice, substantive disclosure, and cool-down/wrap-up techniques. A discussion on the process of transcription and coding of the qualitative data was presented in Sect. 4. An exemplar study was presented to help reinforce and demonstrate the process of how to conduct a forensic interview, and then examples of the how the transcription, coding, and analyses process was performed for this type of study. Although the process of using structured interviews with open-ended types of questions seems to incur significant effort, the results may transform human-robot interaction research and researchers are encouraged to consider using this approach in the design of their studies.

References

1.

Baxter, P., Kennedy, J., Senft, E., Lemaignan, S., Belpaeme, T.: From characterising three years of hri to methodology and reporting recommendations. In: The Eleventh ACM/IEEE International Conference on Human-Robot Interaction, pp. 391–398. IEEE Press (2016)

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