HRD Audit by Rao T. V.;

Author:Rao, T. V.;
Language: eng
Format: epub
Publisher: SAGE Publications India Pvt, Ltd.
Published: 2015-07-04T03:03:27+00:00

2. Become trustworthy and promote trust by being trustworthy

Ours is a relationship-oriented culture (see Box 8.6 for some illustrative experiences on how our relationship orientation is expensive). We like to please each other and prefer not to offend the other in a face-to-face meeting. However, we do not hesitate to speak ill of the other person behind his or her back. We maintain two faces. We find it difficult to be forthright and straightforward.

I have begun to believe that this has become our culture. As a result, most of us seem to have two faces—what we mean or what we think privately and what we say publicly are different; similarly what we promise to do and what we attempt to do are also different. As we grow we seem to discover more and more of these differences and tend to become less trusting of others. When we do not trust others we also become less trustworthy. If others can be so unreliable why can I not be unreliable for a change? Why should I inconvenience myself? Why should I be the one to sacrifice my conveniences? This attitude sets in and as you grow older you tend to learn from the low trustworthiness of others and become less trustworthy yourself.

To get over this, in other countries human beings are substituted by technology and systems. In these countries, you cannot enter the railway station unless you have the right kind of ticket. The machine decides whether you have the right ticket or not.

If we respect each other the next important thing we need to do therefore is to create a culture of trust. We can only do this by becoming more and more trustworthy. We should not make promises that we cannot keep and when we make a promise we should keep it at any cost. The HR manager should make efforts to create a trustworthy and trusting culture. This should become an important HR agenda of organisations. If we have to change society it has to begin in our organisations first and should begin in HR departments even earlier.

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