How To Be A Great Agile Project Manager: The Agile Project Manager 2020 by David B. Twilley

Author:David B. Twilley
Language: eng
Format: azw3, epub
Published: 2017-05-24T07:00:00+00:00

AGILE PROJECT MANAGER 2020 FULL BOOK

PRIMARY PROJECT MANAGER SKILL # 1: COMMUNICATION

“The single biggest problem in communication is the illusion that it has taken place.”

--George Bernard Shaw

Just one person’s opinion, but in all of the discussion of methodologies, teams, and analytics it comes down to this statement:

Communication is the one skill without which a project manager cannot succeed.

How many times have we as Project Managers been in this position? What was clearly understood by some is not understood by the person that matters most, and big issues result from this.

In our opinion, the most important responsibility of a Project Manager is communication.

In a recent survey of our clients, a clear pattern began to emerge citing the difference in successful and unsuccessful projects.

For the successful projects, the Project Managers all created an environment that fostered good two-way communication. I want to stress one key point here: the most important thing is not to just provide updates and talk, but make sure that you as a Project Manager are available to listen.

Several of my Project Manager colleagues are excellent talkers. They command a room and have that type of voice that a radio DJ would envy. They sound like a defense attorney that only a millionaire could afford to have on retainer.

But they can’t listen to save their lives. They are so “on” all of the time, working the charm, etc, that listening to the input of others becomes difficult for them.

Be sure to provide information but also to do a good job of eliciting good information. In other words, be not just a good, but a great listener. This simple fact can make or break your project.

So, in our survey of over 50 clients the emerging four traits for successful projects involved the Project Managers:

Maintain a clear communication schedule

Communicate clearly to where it is understood

Talk to stakeholders early and keep them engaged

Create a communication channel by which stakeholders can reach the PM individually rather than have to speak in front of others in a meeting

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