Ema Earns Her Ears: My Secret Walt Disney World Cast Member Diary (Earning Your Ears Book 2) by Ema Hutton

Author:Ema Hutton [Hutton, Ema]
Language: eng
Format: epub
Tags: disney world, college program, pluto, port orleans, walt disney
Publisher: Theme Park Press
Published: 2014-12-11T08:00:00+00:00

chapter nineteen

Floating

On June 24, I was back in Housekeeping, but I didn’t really mind because I enjoyed having the variety. It was a major checkout day for the resort, with 900 guests checking out and 700 checking in. While I sat in my jumper waiting in fear to get my board, I could see two of the mangers looking at me and clearly having a disagreement. I tried not to make eye contact because I didn’t want to get into trouble, but I could tell they were clearly talking about me. Surprisingly enough, I got my board and I only had 3 checkouts. Once I was at my building, I went to see if any of my checkouts had left yet, but they were all still packing up the last of their things so I started on the rooms where the guests had set off early to make the most of their day in the parks. As I went into my first room, I switched on the TV and Happy Feet was just starting, so I was tap dancing my way round the room as I cleaned, and it made my day much more enjoyable.

There was one thing I noticed, and the only reason I noticed it was because of a recent incident. Guests decide how much to tip, when to tip, and even if to tip their housekeepers. I was classed as a “floater”, which meant that I didn’t get my own block of rooms. This worked out well for me when I was switching between housekeeping and running, and it’s a good system for the housekeepers because they take better care of their assigned rooms, and they’re more likely to take pride in their job since it could lead to better tips when they are looking after the same guests throughout their stay. However, on the day of the major check-out, the managers found out that some housekeepers were telling the guests who were staying in their rooms what days they had off. As a result, any floaters, like myself, who would be cleaning these rooms wouldn’t get any tips, as the guests knew that it wasn’t their housekeeper doing the work.

I learned a valuable lesson. Whenever I’m a guest at a Disney resort, I’ll be leaving small tips every day instead of one big tip at the end. This way, every housekeeper who cleans my room, even the floaters, will get at least some reward.

Today, Amie was working as my manager, and she is so much fun. Amie told me that a couple of the managers don’t like me wearing my jumper in the assembly room when I’m waiting for my board (so it turns out I was right, those two managers were talking about me). Apparently, they think I wear it while I’m working, and they wanted to report me for it. Amie stuck up for me, and said I only wear it inside before I go to the pargo and take it off when I get to my building, so no guest ever sees me wearing it.

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