Digital Financial Services in the Pacific by Asian Development Bank;

Author:Asian Development Bank;
Language: eng
Format: epub
Publisher: Asian Development Bank Institute
Published: 2016-08-15T00:00:00+00:00

IMPROVING ACCESS BY STRENGTHENING AGENT NETWORKS

The success of DFS depends on the creation of a widely distributed agent network so that people are able to deposit and withdraw money when needed. However, agents face a number of risks in the provision of services to customers. In particular, agents are sometimes held responsible by providers, through contractual agreements, for the loss of funds occurring through transit, fraud, or theft. Protecting agents through regulation that shifts liability to the principal will help to encourage people to become agents. Given the key role that agents play in facilitating DFS transactions in remote locations, such encouragement is of critical importance.

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