Design Sprint by Banfield Richard & Lombardo C. Todd & Wax Trace

Author:Banfield, Richard & Lombardo, C. Todd & Wax, Trace
Language: eng
Format: epub
Publisher: O'Reilly Media
Published: 2015-09-28T00:00:00+00:00

Once they have completed the interviews, her team creates a matrix to determine which observations are important to drive the next phase.

Conducting a Discovery Interview is a great way to delve deeper into the context of the problem. We encourage video and audio recordings of these whenever possible so that the entire team can hear the customers’ own words.

How

Create a brief description (up to two sentences) of a goal of what you seek to learn.

Select some icebreaker questions—something that will build rapport with the interviewee. Remember: They are a human, too!

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