Creating Value with Knowledge by Lesser Eric;Prusak Laurence;Prusak Laurence; & Laurence Prusak

Author:Lesser, Eric;Prusak, Laurence;Prusak, Laurence; & Laurence Prusak [Lesser, Eric & Prusak, Laurence]
Language: eng
Format: epub
ISBN: 9780195165128
Publisher: Oxford University Press, Incorporated
Published: 2014-04-04T07:22:34+00:00

Finally, communities were seen as useful vehicles for creating shared narratives that could be used to transfer tacit knowledge. As Nahapiet and Ghoshal stated, “… myths, stories and metaphors also provide powerful means in communities for creating, exchanging and preserving rich sets of meanings—a view long held by some social anthropologists” (note 22, p. 253). Through the use of training courses, internal conferences, and mentoring relationships, new community members were able to hear and exchange useful tips and anecdotes that were not located in any community archive. As one of the specialists in the multinational lending institution indicated,

The opportunity to have a point where you can go into depth in one thing and share that with your colleagues across regions is critical. In the days when we were just starting this [evaluation of urban services], those of us that are here now were a very small group working on similar projects. We had a chance to get together to talk and exchange every day, or at least every week. That’s how we learned. The community is giving us that opportunity again.

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