Confessions of an Event Planner: Case Studies From the Real World of Events--How to Handle the Unexpected and How to Be a Master of Discretion by Judy Allen

Author:Judy Allen
Language: eng
Format: mobi, epub
Tags: Industries, Service Industries, Advertising & Promotion, Special events industry, General, Travel & Tourism, Planification, Planning, Special events, Hospitality, Business & Economics, Evenements speciaux
ISBN: 9780470160183
Publisher: John Wiley and Sons
Published: 2009-04-02T18:00:56+00:00

Discuss the different opportunities in this chapter that presented themselves to test the level of service of the hotel and the services provided by the DMC, such as airport arrival, limousines and the cruise ship. What would you look for that would demonstrate top-level commitment to your group?

Event Planner’s Role on a Site Inspection

Q: On a site inspection, are you required to be with the client 24/7?

A: Site inspections are not meant to be a leisurely vacation or shopping trip. Instead, they are designed to be a quick review of the event, all of the event elements, venues and the destination. Generally a site inspection is done within a couple of days and the pace is intensive. You will find that you are with the client from early morning till early morning (after midnight) in order to accomplish all that you need to do in the time permitted.

A schedule should be worked out in advance with a copy of the site itinerary given to the client that shows them a clear beginning and end to the day. Identify any time at leisure—for them to enjoy the hotel’s facilities, which is important for them to experience as well—that you require built in so that you can spend the time meeting with any suppliers one on one.

Dancing with the client, minding their purse and valuables while they are up dancing, and baby-sitting them when they are drunk can lead to potential problems, legal and otherwise. It is important that a business tone, not a vacation tone, be set from the very beginning and that a professional demeanor is shown. Each person and each company has different personal and professional boundaries, and you need to know where yours are and what is expected of you as your company’s legal representative.

Assignment

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