Call Centers For Dummies by Real Bergevin
Author:Real Bergevin
Language: eng
Format: epub
Publisher: Wiley
Published: 2010-03-25T16:00:00+00:00
Interval
Call Volume
Call Length
Expected Occupancy
Staffing Required
8:00
81
355
68%
24
8:30
115
357
72%
32
9:00
185
360
75%
49
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