Business Process Crowdsourcing by Nguyen Hoang Thuan

Author:Nguyen Hoang Thuan
Language: eng
Format: epub, pdf
Publisher: Springer International Publishing, Cham

4.4 Summary and Discussion

To guide organisations in their establishment of BPC, this chapter developed a conceptual model allowing organisations to understand the main building blocks of BPC. Using the identified building blocks extracted in the previous chapter, we constructed a process model of BPC consisting of seven components. The construction was based on the ‘wisdom of researchers’, which enabled us to build the model faithfully representing BPC. The model was evaluated using the case study approach. Two real crowdsourcing projects were used for this evaluation. The results indicate that the model is adequate and useful in structuring the main crowdsourcing activities.

Overall, the model represents the main structures of BPC to support the establishment of crowdsourcing as an organisational business process. It provides a broad view of what activities that organisations need to be considered when planning, designing and instantiating crowdsourcing processes. This broad view, on the one hand, overcomes the excessive ad hoc criticism complained in the crowdsourcing literature (Geiger & Schader, 2014; Mao et al., 2017). On the other hand, it represents only the abstract view but not the deconstructed view, both of which together characterise BPC. From the deconstructed view, the process model and its components need to be further analysed into detailed elements. The following chapter addresses this need, which builds an ontology from both abstract and deconstructed views.

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