Averting Disaster Before It Strikes by Dmitry Chernov & Ali Ayoub & Giovanni Sansavini & Didier Sornette

Author:Dmitry Chernov & Ali Ayoub & Giovanni Sansavini & Didier Sornette
Language: eng
Format: epub
ISBN: 9783031307720
Publisher: Springer International Publishing

Training employees in new skills and a new ideology of behavior

According to the HSE vice president of an oilfield services company, senior management need to realize that whatever ingenious solutions they come up with, nothing will work unless shop floor employees are brought onboard. Trying to introduce new systems when people do not understand them is just a recipe for anarchy. People need to be taught, given the opportunity to practice their new skills in various safe situations, and rewarded for the successful delivery of the new principles. In this way, innovations become part of their everyday working landscape: consistently followed, they are completely integrated into people’s value systems.

The HSE head of a chemical company believes that it is necessary to train managers and employees to both give and receive feedback based on the analysis of critical risks, and then to make decisions based on the information received. Employees need to practice this process of information exchange and subsequent decision-making for it to become effective.

According to the HSE head of an oil company, managers need to understand that changing the entire corporate culture must start with the training of both managers and employees in a dialogue model of behavior and the acquisition of new skills. Employees need to be taught how to identify risks; how and through which channels to report them; and how to devise and deliver solutions to reduce them. If a company adopts new corporate standards, then people need to be taught how to apply these standards in practice to their real work environment. Without this training, the ideas and processes in the new strategy will remain theoretical, and will not be translated into meaningful change across all areas of a large industrial company. The leadership must create a team of internal trainers to deliver this knowledge to employees at all levels and all sites. The leading trainers from each site should regularly attend update sessions at headquarters, and discuss progress and next steps with senior management. The most outstanding trainers could be selected to do an internship at other companies to gain additional experience or undergo additional professional training. To inspire employees even more, it is recommended that board members sometimes visit production sites to train shop floor employees. This will motivate employees and managers at the site to comply with the new corporate standards, as it demonstrates that senior management are clearly taking these issues very seriously. The importance of training is that it allows employees to build up familiarity and experience with the new corporate regulations in a safe space, before taking it back to their workplace. Experienced employees can become the key “agents of change”, nurturing the new corporate values among their colleagues. From the respondent’s experience in this company, the most effective training programs consist of 30% theory and 70% practice. This is a useful guideline for those responsible for devising new employee training programs.

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