Ask Outrageously by Linda Byars Swindling
Author:Linda Byars Swindling
Language: eng
Format: epub
Publisher: Berrett-Koehler
Published: 2017-04-04T04:00:00+00:00
ASK Strategy
When you are in a stressful situation, use the ASK Strategy. This method provides a way to handle most requests and surprising situations, even the most difficult ones.
A: Aware
S: Seek clarification
K: Know your next-best request
You need understanding and calm before you can logically discuss an issue or reach a mutually agreeable outcome. Emotions or reactions can sabotage you and prevent you from thinking clearly and objectively. Instead of allowing emotions to control you, use them as a signal to pay attention and focus on questions to ask next.
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