Advanced Case Management with IBM Case Manager by Rios Guillermo

Author:Rios, Guillermo...
Language: eng
Format: epub
Published: 2014-07-29T21:00:32.931000+00:00

Figure 7-65 Configuring the general tab for Send Corresponding Letter

For precondition setup, see Figure 7-66.

Figure 7-66 Configuring Send Correspondence Letter task preconditions

Creating the Close Complaint task

The Close Complaint task is a required task that can be started manually by a case worker and does not feature any preconditions. Add the task with the configuration that is shown in Figure 7-67.

Figure 7-67 Configuring the Close Complaint task

Creating the Investigate Employee task

As shown in Table 7-6 on page 247, the Investigate Employee task is a discretionary task. A case worker can create this task at any time during a case processing.

Add the task with the configuration as shown in Figure 7-68. Make sure that the Discretionally option is selected for the “This task starts” field.

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