Achieving Sustainable Business Excellence by Flevy Lasrado & Vijay Pereira

Author:Flevy Lasrado & Vijay Pereira
Language: eng
Format: epub
Publisher: Springer International Publishing, Cham

Competition

Do your employees consider the Idea Management system as a competition to test their ability in any way?

Competition refers to creating a sense of competing amongst employees to test their abilities. Organisations don’t run the scheme as a competition but make participation optional and at employees’ will.

The first factor on the assessment framework is leadership and work environment. It consists of indicators such as top management support, supervisor support, organisation support, communication, support for innovation and co-worker support. The main questions to be addressed in assessing the leadership and work environment factor are given in Table 6.7.

Table 6.8 explains the questions needed to evaluate system capability.

Table 6.9 explains the questions needed to evaluate system effectiveness.

Table 6.10 explains the questions needed to evaluate organisational encouragement.

Table 6.11 explains the questions needed to evaluate system barriers.

Finally, the framework was refined in light of the three case studies conducted. Robson defines a case study as ‘a strategy for doing research which involves an empirical investigation of a particular contemporary phenomenon within its real life context using multiple sources of evidence’. Yin (2004) proposes that case studies can be used for validation to check if certain theories are correct—the exact objective of the testing phase. According to Yin (2004), a case study design should be considered when (a) the focus of the study is to answer ‘how’ and ‘why’ questions; (b) you cannot manipulate the behaviour of those involved in the study; (c) you want to cover contextual conditions because you believe they are relevant to the phenomenon under study; or (d) the boundaries are not clear between the phenomenon and the context. The purpose of using case studies for this research is to determine how the factors in an evaluative framework are to be used to assess the sustainability of Idea Management systems. It would not be possible to develop assessment criteria without having a true picture of how the necessary factors influence the sustainability of Idea Management systems without considering the context within which it occurs. Therefore, the case study method is applied here because it can be used to examine what might be the practices that influence the sustainability in Idea Management systems. The analysis of the case study was used to understand the sustainability stages and to identify a list of practices associated with each of the factor indicators on the initial, developmental, and advanced stages.

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