A Practical Guide to Managing Temporary Workers by Peter Garber Joseph Mack III

Author:Peter Garber,Joseph Mack III [Garber, Peter R.; Mack III, Joseph]
Language: eng
Format: epub
ISBN: 9781947308671
Publisher: Association for Talent Development
Published: 2018-04-14T16:00:00+00:00

Open Communication

Effective communication is extremely important in the remote work environment. There shouldn’t be “silent expectations”—that is, responsibilities that aren’t clearly communicated to these workers but are still expected. Supervisors need to understand what communications and information they must share. They need to not only establish effective communications with these workers, but help them become better communicators as well. Everyone needs to both speak up and listen to one another; it needs to be clear who is directly responsible for getting things done. There should be a continuous communications improvement process established, in which these roles and responsibilities are discussed and analyzed to constantly find better ways to define and execute them. When a communication failure does occur, a “postmortem” of the problem should be conducted and corrective measures put in place.

The numerous ways of communicating available can help ensure that supervisors are keeping in touch with remote locations so they can stay connected as much as possible. Real-time sales, production, service verifications, and customer satisfaction surveys can all be instantaneously sent to supervisors not physically present in the workplace. Frequent conference calls, videoconferencing, online production, or sales and service reporting all help a remote manager stay in touch with how contingent workers are performing their jobs without direct supervision and can allow supervisors to keep tabs on how well the work is proceeding or to troubleshoot problems that might be brewing. Also, a remote supervisor can monitor employee attendance, reporting times, and break periods, even if it is one employed by a staffing agency. Providing contingent workers with the ability to call, text, or even tweet at their supervisor with questions or problems can keep a remote supervisor in constant communication with these locations.

Remember, though, all the electronic communications in the world may not be as effective as good old face-to-face interaction in permitting a supervisor to maintain a good relationship with workers and effectively assess their work. To paraphrase an old adage, one visit is as good as a thousand texts.

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