What to Say When Things Get Tough by Leonard S. Greenberger

Author:Leonard S. Greenberger
Language: eng
Format: epub
Publisher: McGraw-Hill Education
Published: 2013-03-20T16:00:00+00:00

HAVE YOUR AUDIENCE IN THE PALM OF YOUR HANDS

When I train people, one of the first things I look at is what they do with their hands when they talk. I specifically watch for one of the two extremes that can most affect trust and credibility: flailing hands that totally overwhelm what someone is saying, or motionless hands that make a person appear robotic. Fortunately, most people fall somewhere in between these two extremes. But even if you move your hands appropriately and comfortably, you can send the wrong signals in situations where people are angry, worried, and suspicious of everything you say.

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