The Pyramid of Business Success: 15 Characteristics All Leaders Need to Build a Successful, Long Term Business by Christopher Sopko

Author:Christopher Sopko [Sopko, Christopher]
Language: eng
Format: epub
Publisher: World's Best Business Books
Published: 2014-12-19T08:00:00+00:00

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One of the biggest sources of miscommunication in the workplace comes from the use of email. Although it’s one of the quickest and most immediate tools for communication, it’s also one of the most misconstrued methods. Many people don’t realize the importance that non-verbal clues place in how a message is interpreted. Dr. John Lund, author and business consultant on communication strategy, recently stated that that we interpret messages based upon the following three things:

55% is based on their facial expressions and their body language.

37% is based on the tone of their voice.

8% is based on the words they say.

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